Vendor Central, Managed Like a P&L
Vendor Central management, profitability analysis and chargeback recovery. We reclaim the margin Amazon quietly takes and put you in a stronger position at negotiation.
The Vendor Problem
Vendor Central looks simple: Amazon buys, Amazon sells. The reality is a steady erosion of margin through chargebacks, shortage claims, price claims and deductions, plus an annual negotiation where Amazon holds most of the data.
Managed reactively, Vendor is a slow margin leak. Managed like a P&L, it's a profitable, defensible channel.
The Whole Vendor P&L, Handled
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Vendor Central Management
POs, catalogue, operations, content and availability.
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Chargeback Recovery
Auditing, disputing and preventing compliance penalties. (How chargeback recovery works →)
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Shortage & Deductions Recovery
Recovering underpaid invoices and disputed deductions with line-level evidence.
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Profitability Analysis
True margin after every fee, allowance and deduction.
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Negotiation Support
Walking into annual vendor terms with the data on your side.
Amazon Recovery Services
Amazon deducts first and relies on vendors to dispute, and most don't. A first-time audit of 12–24 months routinely surfaces recoverable chargebacks, shortages and deductions worth real money, plus the process fixes that stop the leak recurring.
FAQ
What is Amazon chargeback recovery?
The process of auditing Amazon's Vendor Central compliance penalties, disputing those incorrectly applied or recoverable with evidence, and fixing the operational gaps that trigger them, so you both reclaim past charges and reduce future ones.
How far back can you dispute chargebacks and shortages?
Amazon applies dispute windows that vary by claim type and change periodically, which is why speed matters: recoverable claims age out. We prioritise the oldest recoverable items first.
What's the difference between a chargeback and a shortage?
A chargeback is a compliance penalty (e.g. labelling or delivery-window failures). A shortage is Amazon claiming it received fewer units than you invoiced. Both are recoverable with the right evidence; we handle both.
Do you only do recovery, or full Vendor management?
Both. Recovery is often how brands meet us, but we manage Vendor Central end to end, and recovery works best as an ongoing discipline rather than a one-off clean-up.