Terms & Conditions

Last updated: October 19, 2020
Please read these terms and conditions carefully before using Our Service.

Interpretation and Definitions Interpretation
The words of which the initial letter is capitalised have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

For the purposes of these Terms and Conditions:
  • Affiliate means an entity that controls, is controlled by or is under common control with a party, where “control” means ownership of 50% or more of the shares, equity interest or other securities entitled to vote for election of directors or other managing authority.
  • Country refers to: United Kingdom
  • Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to Trade Toucan Ltd., Spaces, Building 1, Gerrards Cross, SLQ 0QA.
  • Device means any device that can access the Service such as a computer, a cellphone or a digital tablet.
  • Service refers to the Website.
  • Terms and Conditions (also referred as “Terms”) mean these Terms and Conditions that form the entire agreement between You and the Company regarding the use of the Service.
  • Third-party Social Media Service means any services or content (including data, information, products or services) provided by a third-party that may be displayed, included or made available by the Service.
  • Website refers to Toucan Ecommerce, accessible from www.toucanecommerce.com
  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

These are the Terms and Conditions governing the use of this Service and the agreement that operates between You and the Company. These Terms and Conditions set out the rights and obligations of all users regarding the use of the Service.
Your access to and use of the Service is conditioned on Your acceptance of and compliance with these Terms and Conditions. These Terms and Conditions apply to all visitors, users and others who access or use the Service.
By accessing or using the Service You agree to be bound by these Terms and Conditions. If You disagree with any part of these Terms and Conditions then You may not access the Service.

We use our reasonable efforts to include accurate and up to date information on all pages of our website. Information is for guidance only and is not intended to form any part of a contract and can be subject to change without notice. We shall not be liable for any direct, indirect, incidental, consequential or cumulative losses or damages arising out of the use or inability to use these pages, any errors, misrepresentations or omissions on the material contained on them.

Your access to and use of the Service is also conditioned on Your acceptance of and compliance with the Privacy Policy of the Company. Our Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your personal information when You use the Application or the Website and tells You about Your privacy rights and how the law protects You. Please read Our Privacy Policy carefully before using Our Service.

You agree that you will not use the Website to: (a) transmit spam, bulk or unsolicited communications; (b) pretend to be Trade Toucan Ltd. or someone else, or spoof Trade Toucan Ltd. or someone else’s identity; (c) forge headers or otherwise manipulate identifiers (including URLs) in order to disguise the origin of any content transmitted through the services; (d) misrepresent your affiliation with a person or entity; (e) disrupt the normal flow of dialogue or otherwise act in a manner that negatively affects other users’ ability to use the website; (f) engage in activities that would violate any fiduciary relationship, any applicable local, state, national or international law, or any regulations having the force of law, including but not limited to attempting to compromise the security of any networked account or site, operating an illegal lottery or gambling operation, stalking, or making threats of harm; or (g) collect or store personal data about other users unless specifically authorised by such users.

The contents of this website remains the property of Trade Toucan Ltd and is copyright with all rights reserved.

Links to Other Websites
Our Service may contain links to third-party web sites or services that are not owned or controlled by the Company.
The Company has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party web sites or services. You further acknowledge and agree that the Company shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods or services available on or through any such web sites or services.
We strongly advise You to read the terms and conditions and privacy policies of any third-party web sites or services that You visit.

“AS IS” and “AS AVAILABLE” Disclaimer
The Service is provided to You “AS IS” and “AS AVAILABLE” and with all faults and defects without warranty of any kind. To the maximum extent permitted under applicable law, the Company, on its own behalf and on behalf of its Affiliates and its and their respective licensors and service providers, expressly disclaims all warranties, whether express, implied, statutory or otherwise, with respect to the Service, including all implied warranties of merchantability, fitness for a particular purpose, title and non-infringement, and warranties that may arise out of course of dealing, course of performance, usage or trade practice. Without limitation to the foregoing, the Company provides no warranty or undertaking, and makes no representation of any kind that the Service will meet Your requirements, achieve any intended results, be compatible or work with any other software, applications, systems or services, operate without interruption, meet any performance or reliability standards or be error free or that any errors or defects can or will be corrected.

Without limiting the foregoing, neither the Company nor any of the company’s provider makes any representation or warranty of any kind, express or implied: (i) as to the operation or availability of the Service, or the information, content, and materials or products included thereon; (ii) that the Service will be uninterrupted or error-free; (iii) as to the accuracy, reliability, or currency of any information or content provided through the Service; or (iv) that the Service, its servers, the content, or e-mails sent from or on behalf of the Company are free of viruses, scripts, trojan horses, worms, malware, timebombs or other harmful components.
Some jurisdictions do not allow the exclusion of certain types of warranties or limitations on applicable statutory rights of a consumer, so some or all of the above exclusions and limitations may not apply to You. But in such a case the exclusions and limitations set forth in this section shall be applied to the greatest extent enforceable under applicable law.

Governing Law
The laws of the Country, excluding its conflicts of law rules, shall govern this Terms and Your use of the Service. Your use of the Application may also be subject to other local, state, national, or international laws.

Disputes Resolution
If You have any concern or dispute about the Service, You agree to first try to resolve the dispute informally by contacting the Company.

Changes to These Terms and Conditions
We reserve the right, at Our sole discretion, to modify or replace these Terms at any time. What constitutes a material change will be determined at Our sole discretion.
By continuing to access or use Our Service after those revisions become effective, You agree to be bound by the revised terms. If You do not agree to the new terms, in whole or in part, please stop using the website and the Service.

Contact Us
If you have any questions about these Terms and Conditions, You can contact us:

How we use your information

We are committed to respecting your privacy and protecting your personal information and will always treat it with the upmost care. You can find out how we handle your data and all the ways we use it to provide you with a better service in our Privacy Policy.

Eve Wilson

Client Partner


Be yourself, everyone else is taken

After graduating from Leeds university, Eve moved back to her original stomping grounds in London and entered the fast-paced world of e-commerce. She has worked at multiple high-end, luxury brands including jimmy choo and condé nast – gaining a wealth of experience in merchandising and business development.

Enjoying working closely with her clients, eve made the move to work at amazon as a partner manager. Fast-forward a couple of years and multiple wild Friday after-work drinking sessions eve was ready to make the next step in her career. She joined toucan in 2019 as a client partner and has been impressing our clients ever since. Eve has taken our external training services from strength to strength and is your go-to for all things amazon.

In her spare time outside the office, Eve is most likely to be relaxing with her dog Sadie, planning her next holiday, eating and drinking at the best restaurants in London or out with her friends.

My office skill

I am the resident amazon 101 and 201 training expert

My Party Trick

after a few cocktails I become a dancing queen

Sophie O'Brien

Head of client Services


If you’re not happy with where you’re at, move. You are not a tree

Sophie originally hails from London, our wonderful capital city. With an itch to travel and try new cultures, she has moved around throughout her life – jumping between Chicago, Malaysia and California.

Her travels around the world enabled Sophie to build up an incredible 10 years of experience working on large, international FMCG brands including P&G, Unilever and Pepsico. After moving to kuala lumpur 3 years ago to establish and build a media team of her own, the ever-changing and evolving world of ecommerce drew Sophie to a career specialising in amazon. She eventually settled back down in the u.k this year to join the toucan team as our head of client services. If you are in need of management expertise, organisation tips or account management magic, Sophie is your go-to woman.

You’re most likely to find Sophie off travelling the world (she hit 50 countries this year!) Or trying some new delicious food dining out in a new trendy restaurant. A self-confessed health nut, Sophie is a certified nutrition coach and avid gym-goer and having previously ran the Paris marathon she puts us all to shame!

My office skill

I am the queen of colour coding… an organisation expert and love ticking everything off my to-do list

My Party Trick

as a certified nutrition coach I can talk about gut health for hours

Luke Bishop

Founder & COO


Fits in like a glove on a foot

Luke grew up in the quintessentially english market town of henley-on-thames. After graduating with a degree in biology, he moved back from southampton to the countryside and turned his attention to the world of digital marketing. Not one to rest on his laurels, luke began setting up his own consulting business and jumped into working for companies all over the uk.

During this time, luke quickly became an expert in web design, ppc and facebook advertising. With over 15 years of combined digital marketing experience and a passion for e-commerce, he was looking for his next move. This is when toucan e-commerce was born. Today, luke has 7 years of hands-on experience working with amazon and is your go-to guy for all things operational and logistic.

When he isn’t nose-deep in his laptop screen, you’re likely to find luke on long hikes with his crazy springer spaniels wilson and piper, or planning his next diy project. Fun fact; luke built his own house back in 2012 – pretty impressive!

My office skill

i can tune anyone and anything out when i am fully immersed in a task. I would say this is a blessing but my wife would probably say this is a curse…

My Party Trick


Jaime Smart

Client Executive


a brand for a company is like a reputation for a person. You earn reputation by trying to do hard things well

Jamie was the first official toucan ecommerce hire back in 2019, but it took a few years for him to make the move into ecommerce. From studying personal training and sports massage, Jamie went on to be a personal trainer for five years. Despite enjoying his job, he wanted to try a new career path and chose to move into estate agency. Jamie excelled at building and managing strong relationships with his clients and he knew this was where his skills were best put to use. As toucan began to take flight, we were on the lookout for a new team member and the dynamic, fast-paced nature of the industry drew him in.

Staying true to his roots, Jamie is still as active as ever and on a sunny day you’re most likely to find him on the football pitch or a golf course somewhere. Jamie has also recently become a proud dog dad to George the cockapoo, I’m sure he will appreciate a follow on Instagram too! (@acockapoocalledgeorge)

My office skill

the office expert on all things vendor and seller central

My Party Trick

as a certified sports masseuse I can give pretty amazing massages – probably not appropriate at a work party though!

Barbara Bottomley

Client Executive


he who is not courageous enough to take risks will accomplish nothing in life

Barbara grew up down south in sunny Bournemouth where she went on to train as a horse-riding coach and stable manager. After working as a coach and yard manager for 14 years, Barbara decided to make a career change and moved into account management and sales. Her fantastic relationship building and communication skills made this an easy transition for her and in February this year, Barbara joined the toucan client services team.

If you can’t find Barbara at the gym, putting us all to shame with her dedicated workout routine, then you’re most likely to find her out and about exploring the uk. She will either be on a horse or her impressive motorbike for something more fast-paced. Good luck trying to keep up!

My office skill

I’m great at building and maintaining great relationships with my clients

My Party Trick

I can do a pretty cool wheelie on my motorbike


James Northcott

director & CeO


If it makes you happy, it doesn’t have to make sense to others

James decided to study criminology at Southampton, being drawn in by the allure of learning about the world of witchcraft and gang mentality. After completing his degree, he embarked on a solo trip to see the world. Once returning home, James was launched into the land of e-commerce and hasn’t looked back since. He spent 9 years learning the ins and outs of amazon, how to create the perfect strategy and ultimately, what it takes to succeed. Not only was James excelling in the e-commerce space, he was also motivated by a desire to be a successful entrepreneur and has set up a fitness clothing brand and a sports supplement company in his spare time.
After realising he had a true passion for Amazon, James and Luke joined forces to create toucan e-commerce. Today James is our go-to man for all things amazon but his strength truly lies in his strategic thinking and level-headed decision making. If you can’t find James in the office, he is most likely on the way to Starbucks for his daily dose of caffeine, working out in his garage gym or sipping a tequila cocktail in the garden tiki-bar.

My office skill

maintaining a lively and productive office environment is one of my main goals every day. A happy team is a successful team!

My Party Trick

I unashamedly used to be part of the break-dancing society at university, so I suppose I’d show off my killer break-dancing skills

Claude Francis

Graphic Designer


oh snap!

Claude joined us early this year as our first ever official graphic designer with over 17 years of experience. After dabbling in music, video and graphics from an early age, Claude went on to study digital media production at university to build on these passions. He has had a very interesting career working as a housing support officer, football coach and at the royal courts of justice! Claude knew that design is where his heart belonged and so went on to work as a designer at the discovery channel before eventually moving to toucan.


You’re most likely to find Claude putting his natural creativity to work and photographing in his spare time or working on his own 3d designs. Claude loves cooking incredible food for his family and gaming with his son (let’s hope his gaming skills are as good as his design skills!)

My office skill

I’m the a+ content king – I’ll create you beautiful designs that highlight your brands usp’s and make your imagery really pop

My Party Trick

besides being able to talk for hours… I can flip my eyelids backwards!

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