Careers at Toucan

Toucan life

Working at toucan isn’t for everyone, so here’s a bit about the sort of people we know will thrive with us. Firstly, joining toucan means joining a passionate and talented team of amazon and e-commerce experts. We are a close-knit, friendly and supportive team that strives to deliver top-notch account management services to our clients, big or small.
Each day is different. We work in a fast-paced and ever-changing environment and so our team are typically the go-getters, the self-sufficient and highly driven individuals who have plenty of initiative and enjoy working in a collaborative team structure.  
There’s huge scope to grow at toucan so we want to hear from all candidates who have the ambition to accelerate their career within an energetic start-up environment.

Here are some of the best bits you receive when you join our flock:

The usual bits: competitive salary, generous holiday allowance and pension scheme

Flexi time: we believe that you know how you work best and most efficiently, we are flexible to you splitting your time between working from home and being in the office each week

Training and development: no e-commerce experience? No problem. We have a structured training programme to help upskill you as quickly and efficiently as possible. We are also committed to helping you achieve your goals with us and ensure you have dedicated 1-1 personal development support.

Company fun: we get together every month and have a team night out, it could be drinks on a rooftop bar in London or a Christmas trip to Prague…

Giving back: we want to give back to our community and therefore we offer various different ways to help you do this; from donation matching to charity day allowance.

No vacancies currently available.

Team Talk

Hear what our team have to say about life at toucan…


I love getting involved in all aspects of amazon, working strategically with our clients and getting to be part of such a fantastic, hard-working team, where everyone is willing to step in and help each other out to make sure we deliver for our clients.

Sophie O’Brien – Head of client services


I am blessed to work with an excellent team of individuals who know their stuff and at the same time are a pleasure to work with.

Claude Francis – Graphic Designer


Becoming the first official ‘touc’ has given me a huge sense of pride being able to see the business grow incredibly fast in the last 18 months and being able to heavily contribute to that. It’s easy to love the job you do when you work with some amazing people!

Jamie Smart – Client Executive


i love working at toucan because they give you the opportunity and support to become a better version of yourself. I love learning new things and doing them well, so toucan is the best place to be for building an interesting career. Their standard of client service is second to none and i am really proud to be a part of such a great team.

Barbara Bottomley – Client Executive

No jobs that fit your bill?

Don’t see any vacancies? Not to worry! If you think that you would be a great fit within our team and have the go-getter attitude, relevant experience and interests that will wow our clients and help us cultivate a dynamic & effective team, then get in touch and send us your CV with why you’d make a great fit for Toucan.

Discover more about toucan

Find out more about Toucan E-Commerce; how we got started, what we believe in and get to know our wonderful team. We’re not just another marketing agency; we work collaboratively with you to ensure that you have all the specialist Amazon knowledge and experience you need to hot your goals and exceed your expectations. Just sit back, relax, and watch your sales take flight!

Eve Wilson

Client Partner


Be yourself, everyone else is taken

After graduating from Leeds university, Eve moved back to her original stomping grounds in London and entered the fast-paced world of e-commerce. She has worked at multiple high-end, luxury brands including jimmy choo and condé nast – gaining a wealth of experience in merchandising and business development.

Enjoying working closely with her clients, eve made the move to work at amazon as a partner manager. Fast-forward a couple of years and multiple wild Friday after-work drinking sessions eve was ready to make the next step in her career. She joined toucan in 2019 as a client partner and has been impressing our clients ever since. Eve has taken our external training services from strength to strength and is your go-to for all things amazon.

In her spare time outside the office, Eve is most likely to be relaxing with her dog Sadie, planning her next holiday, eating and drinking at the best restaurants in London or out with her friends.

My office skill

I am the resident amazon 101 and 201 training expert

My Party Trick

after a few cocktails I become a dancing queen

Sophie O'Brien

Head of client Services


If you’re not happy with where you’re at, move. You are not a tree

Sophie originally hails from London, our wonderful capital city. With an itch to travel and try new cultures, she has moved around throughout her life – jumping between Chicago, Malaysia and California.

Her travels around the world enabled Sophie to build up an incredible 10 years of experience working on large, international FMCG brands including P&G, Unilever and Pepsico. After moving to kuala lumpur 3 years ago to establish and build a media team of her own, the ever-changing and evolving world of ecommerce drew Sophie to a career specialising in amazon. She eventually settled back down in the u.k this year to join the toucan team as our head of client services. If you are in need of management expertise, organisation tips or account management magic, Sophie is your go-to woman.

You’re most likely to find Sophie off travelling the world (she hit 50 countries this year!) Or trying some new delicious food dining out in a new trendy restaurant. A self-confessed health nut, Sophie is a certified nutrition coach and avid gym-goer and having previously ran the Paris marathon she puts us all to shame!

My office skill

I am the queen of colour coding… an organisation expert and love ticking everything off my to-do list

My Party Trick

as a certified nutrition coach I can talk about gut health for hours

Luke Bishop

Founder & COO


Fits in like a glove on a foot

Luke grew up in the quintessentially english market town of henley-on-thames. After graduating with a degree in biology, he moved back from southampton to the countryside and turned his attention to the world of digital marketing. Not one to rest on his laurels, luke began setting up his own consulting business and jumped into working for companies all over the uk.

During this time, luke quickly became an expert in web design, ppc and facebook advertising. With over 15 years of combined digital marketing experience and a passion for e-commerce, he was looking for his next move. This is when toucan e-commerce was born. Today, luke has 7 years of hands-on experience working with amazon and is your go-to guy for all things operational and logistic.

When he isn’t nose-deep in his laptop screen, you’re likely to find luke on long hikes with his crazy springer spaniels wilson and piper, or planning his next diy project. Fun fact; luke built his own house back in 2012 – pretty impressive!

My office skill

i can tune anyone and anything out when i am fully immersed in a task. I would say this is a blessing but my wife would probably say this is a curse…

My Party Trick


Jaime Smart

Client Executive


a brand for a company is like a reputation for a person. You earn reputation by trying to do hard things well

Jamie was the first official toucan ecommerce hire back in 2019, but it took a few years for him to make the move into ecommerce. From studying personal training and sports massage, Jamie went on to be a personal trainer for five years. Despite enjoying his job, he wanted to try a new career path and chose to move into estate agency. Jamie excelled at building and managing strong relationships with his clients and he knew this was where his skills were best put to use. As toucan began to take flight, we were on the lookout for a new team member and the dynamic, fast-paced nature of the industry drew him in.

Staying true to his roots, Jamie is still as active as ever and on a sunny day you’re most likely to find him on the football pitch or a golf course somewhere. Jamie has also recently become a proud dog dad to George the cockapoo, I’m sure he will appreciate a follow on Instagram too! (@acockapoocalledgeorge)

My office skill

the office expert on all things vendor and seller central

My Party Trick

as a certified sports masseuse I can give pretty amazing massages – probably not appropriate at a work party though!

Barbara Bottomley

Client Executive


he who is not courageous enough to take risks will accomplish nothing in life

Barbara grew up down south in sunny Bournemouth where she went on to train as a horse-riding coach and stable manager. After working as a coach and yard manager for 14 years, Barbara decided to make a career change and moved into account management and sales. Her fantastic relationship building and communication skills made this an easy transition for her and in February this year, Barbara joined the toucan client services team.

If you can’t find Barbara at the gym, putting us all to shame with her dedicated workout routine, then you’re most likely to find her out and about exploring the uk. She will either be on a horse or her impressive motorbike for something more fast-paced. Good luck trying to keep up!

My office skill

I’m great at building and maintaining great relationships with my clients

My Party Trick

I can do a pretty cool wheelie on my motorbike


James Northcott

director & CeO


If it makes you happy, it doesn’t have to make sense to others

James decided to study criminology at Southampton, being drawn in by the allure of learning about the world of witchcraft and gang mentality. After completing his degree, he embarked on a solo trip to see the world. Once returning home, James was launched into the land of e-commerce and hasn’t looked back since. He spent 9 years learning the ins and outs of amazon, how to create the perfect strategy and ultimately, what it takes to succeed. Not only was James excelling in the e-commerce space, he was also motivated by a desire to be a successful entrepreneur and has set up a fitness clothing brand and a sports supplement company in his spare time.
After realising he had a true passion for Amazon, James and Luke joined forces to create toucan e-commerce. Today James is our go-to man for all things amazon but his strength truly lies in his strategic thinking and level-headed decision making. If you can’t find James in the office, he is most likely on the way to Starbucks for his daily dose of caffeine, working out in his garage gym or sipping a tequila cocktail in the garden tiki-bar.

My office skill

maintaining a lively and productive office environment is one of my main goals every day. A happy team is a successful team!

My Party Trick

I unashamedly used to be part of the break-dancing society at university, so I suppose I’d show off my killer break-dancing skills

Claude Francis

Graphic Designer


oh snap!

Claude joined us early this year as our first ever official graphic designer with over 17 years of experience. After dabbling in music, video and graphics from an early age, Claude went on to study digital media production at university to build on these passions. He has had a very interesting career working as a housing support officer, football coach and at the royal courts of justice! Claude knew that design is where his heart belonged and so went on to work as a designer at the discovery channel before eventually moving to toucan.


You’re most likely to find Claude putting his natural creativity to work and photographing in his spare time or working on his own 3d designs. Claude loves cooking incredible food for his family and gaming with his son (let’s hope his gaming skills are as good as his design skills!)

My office skill

I’m the a+ content king – I’ll create you beautiful designs that highlight your brands usp’s and make your imagery really pop

My Party Trick

besides being able to talk for hours… I can flip my eyelids backwards!

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